FAQs

Are you joining us from Outstanding Pet Care Learning Center? Use the contact form so we can assist with setting up your account and answer other questions you may have.

Q: How do I set up a team owner account?

  • Go to my account tab and create an account for the account owner.
  • While signed in choose a membership level and check out.
  • My account/Teams/Add Member
    • Enter new team member unique email
      • Choose role of manager or member
      • Activate account through confirmation email
      • Log into new member account and choose course with a discount now applied and checkout (will need to log out of owner account if using the same device)
    • To use same email for all accounts
      • Copy registration link
      • Log out or use another computer
      • Go to registration link
      • Register new user with a unique username
      • Choose course with discount now applied and checkout
    • Owners/Managers have to login to each members account to view progress and print awarded certificates

Q: How do I resume where I left off?

  • Login to your account
  • Click the Resume button above the tabs on the My Account page

Q: What courses offer a certificate?

  • Professional Pet Boarding Certification Level 1
  • Professional Pet Boarding Certification Level 2
  • Safe Group Play in the Pet Care Facility – Managing Group Play
  • Establishing Safe Group Play – Facility Design and Policies
  • Understanding Canine Body Language in the Pet Care Facility

Q: Can I demo a course?

  • Use code FREE to receive $19.95 off an Individual Level 1 Course

Q: Can I take the courses on my phone?

Yes, the course material is mobile device friendly.

Q: Where can I download my certificates?

You can download your certificates on your My Account page under the My Certificates heading.

Q: How are courses priced?

Courses are priced per student. Special discount pricing available for team memberships; which gives a percentage discount once members have joined the team.