Career opportunities in pet care exist today because of the increasing importance of the human-animal bond. Pet owners view their pets as members of the family and will go to great lengths to ensure their pets’ health and happiness. A quality pet care facility relies on training and continued education to provide the best care for pets and peace of mind for the pet owner. Providing the means to understand and learn the importance of the details in the employee’s position can make the difference between a satisfied client who will refer their friends, and a disgruntled customer who posts negative reviews online. But what makes a great employee? This module will identify the areas needed to become the industrious, informed, honest and reliable team members that are needed to provide great pet care.